Billing, Cancellation and Refund Policy

1. Scope and accessibility of this Policy

• Scope. This Policy explains the rules of the subscription and its billing, explains how you can change or cancel a subscription, and sets out the only conditions under which you can request a refund of Subscription Fees you have already paid.
• Accessibility. You can find this Policy in the footer of our website and at https://askwatch.ai/billing. Please read it carefully before making any purchase, and do not complete the purchase if you do not agree with this Policy.
• Relation to the Terms. If this Policy and the Terms conflict on a matter of billing, cancellation or refunds, this Policy prevails.

2. Subscription and billing

• Subscription and fees. Access to the paid features of the Platform is subscription-based: you must pay the subscription fee to use them. If the Platform or your subscription plan allows, you can purchase extra services on top of the subscription (for example, additional limits), subject to extra fees. For the purpose of this Policy, the subscription fee and other service fees are jointly referred to as the “Subscription Fee”.
• Subscription terms. The Subscription Fee depends on your subscription plan and the length of your subscription. The available plans, their prices, billing periods and any trial are those published on the pricing page at the time of your purchase, and they are shown to you before you pay. At any time, you can obtain information on your subscription through your account on the Platform, where available, or by contacting us as described in Section 6.
• Billing. Your subscription runs for the billing period you chose at purchase from those offered on the pricing page (the “Billing Period”), and the Subscription Fee is charged for each Billing Period. The Subscription Fee is always payable in advance. Payments are processed by our third-party payment provider, using a bank card or another payment method that the provider supports.
• Recurring payment. By purchasing a subscription, you authorise us, through our payment provider, to charge your payment method automatically the Subscription Fee of your chosen plan at the start of each Billing Period, including on renewal (the “Recurring Payment”), until the subscription is cancelled.
• Renewal. At the end of each Billing Period, the subscription automatically renews for a successive period of the same duration unless you or AskWatch cancel it. Each renewal triggers a Recurring Payment. Keeping track of your renewal date is your responsibility. Your right to cancel renewals and how to do so are explained in Section 4.

3. Change of subscription plan

• Upgrade. You can upgrade your subscription plan at any time through the Platform, where available, or by contacting us as described in Section 6. Once the upgrade takes effect, your plan and Subscription Fee change and you are billed accordingly. If an upgrade takes effect during a paid Billing Period and increases the Subscription Fee, we will charge you the difference between the new Subscription Fee and the amount you have already paid, prorated for the remainder of that Billing Period.
• Downgrade. You cannot downgrade your subscription plan during a paid Billing Period, but you can request a downgrade that takes effect from the next Billing Period. The downgraded plan will start when the current Billing Period ends.

4. Cancellation

• Cancellation request. To cancel the renewal of your subscription, send a request to hello@askwatch.ai from the email address linked to your account, or use the cancellation option in your account settings where it is available. The request must clearly state that you want to cancel the subscription. You do not need to give a reason. To protect your account, we may ask you to confirm that you control the account before we act on the request.
• Cancellation terms. Subscriptions are billed in advance, and payments are non-refundable except as set out in Section 5. A subscription renews automatically on its renewal date unless your cancellation request reaches us before that date. A cancellation request received after the renewal date takes effect from the end of the Billing Period that has just started, and that period is not refunded. No refunds or credits are issued for unused portions of a Billing Period or for plan changes.
• Cancellation consequences. After cancellation, your subscription remains active until the end of the Billing Period already paid for. When that period ends, you lose access to the paid features of the Platform and to the data available only through them. If you need time to export your data, you may ask us before the period ends; we may, but are not obliged to, give you up to 5 days after the subscription ends to retrieve it.

5. Refund

• No refunds. Every AI answer we collect for you costs us real money with third-party providers. For this reason, except for the single case described below and unless applicable law requires otherwise, Subscription Fees are non-refundable once paid.
• The only exception. A refund of the Subscription Fee for a paid Billing Period may be granted if there was no real use of the service in that Billing Period, meaning that no prompts were run and no AI answers were collected for your account in that period.
• How to request. Send your request to hello@askwatch.ai from the email address linked to your account, identifying the payment concerned. We verify eligibility against our usage records for the Billing Period.
• Refund process. Refunds are issued only after eligibility is verified. They are made to the payment method used for the original transaction; if that method is no longer available, we may, at our discretion, use another method. Refunds are issued without undue delay, normally within 14 days of confirming eligibility.

5.1 Ineligible refund requests

For the sake of transparency, you are not eligible for a refund, including when:

• prompts were run or AI answers were collected for your account during the Billing Period, however few, and whatever the reason you stopped using the Platform;
• you consider that the Platform does not meet your expectations or business needs, where the no-use condition above is not met;
• you repeatedly request refunds without valid reason, attempt to exploit this Policy, or provide false information to support a refund request;
• you fail to cooperate with the review of a refund request, for example by not providing information we reasonably request, or you withhold material information;
• you have breached the Terms, including by using the Platform for illegal activities or sharing your account with others; or
• we reasonably suspect that the payment was made by fraudulent means, such as stolen card details or identity theft.

5.2 Chargebacks

• If you disagree with a charge, please contact us first so that we can resolve it. If a chargeback is initiated on your payment, we may share with our payment provider and your card issuer the information necessary to respond to it: your name, email address, subscription details, amounts paid, billing address, a description of the dispute, our correspondence with you and records of your use of the Platform.

6. Support

• For any questions about the Platform, including subscription management, cancellation or refunds, contact us by email at hello@askwatch.ai. We reply by email. You can also reach us through the contact page.

7. Cancellation and refund for EU consumers

• Applicability. This Section 7 applies only to residents of the European Union who are consumers within the meaning of Directive 2011/83/EU.
• Right of withdrawal. You have the right to withdraw from the contract and cancel your subscription within 14 days from the date of your first purchase of the subscription, without giving any reason, unless you have lost that right as described under “Your consent” below. The right is subject to the following conditions:
• it can be used once, within 14 days from the first purchase of the subscription, and does not apply to renewals or other recurring purchases;
• the 14-day period cannot be extended; after it expires, you can manage your subscription as described in Sections 3 and 4;
• to meet the deadline, it is sufficient to send your withdrawal notice before the period expires. The notice must be an unequivocal statement sent to hello@askwatch.ai and include: (i) your full name; (ii) the email address linked to your account; (iii) an email address for correspondence, if different; (iv) your physical address; (v) the service you want to cancel (for example, your subscription); and (vi) the date of purchase. You can find (v) and (vi) in the receipt you received after payment.
• Your consent. By purchasing a subscription, you expressly request that we begin performing the service immediately, within the withdrawal period, and you acknowledge that you lose your right of withdrawal once performance has begun, that is, once prompts are run or AI answers are collected for your account under the subscription. Once performance has begun with your consent, the no-refund rule in Section 5 applies.
• Effects of withdrawal. If you validly withdraw before performance has begun, we will reimburse the payment received from you without undue delay and in any event no later than 14 days from the day we receive your withdrawal notice. We will use the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of the reimbursement.
• Anti-fraud measures. Refunds are made only to the payment instrument used for the initial payment. If that instrument is no longer available, a refund to a different instrument may be made at our discretion. If we reasonably suspect fraud, money laundering or illegal cash-out, we may withhold or refuse a refund while we investigate, including in connection with chargebacks or disputed transactions.

8. Miscellaneous

• Changes and updates. We may modify or update this Policy at any time. We will publish the updated Policy at https://askwatch.ai/billing, change the date at the top of this page and, where the changes are material, notify you by email. Changes do not affect payments made before they take effect.
• Interpretation. The word “including” is illustrative and does not limit the generality of the preceding words. A reference to the singular includes the plural and vice versa. Personal pronouns referring to natural persons are gender-neutral. Headings are for convenience only and do not affect the interpretation of this Policy. AskWatch and you may each be referred to as a “Party” and together as the “Parties”.